Autopay Frequently Asked Questions

You will be able to enroll in autopay when you receive any regularly scheduled invoice. Once autopay is activated, payment will be taken out 3 days before each invoice DUE date automatically. (please note the autopay interval will say "monthly" but that is because the billing unit is in months. Do not fret, the card can only be charged with each new invoice that is created, which will be every other month).

**Please review these steps carefully to correctly sign up for autopay. WE CANNOT SET UP AUTOPAY FOR YOU! You must first create your intuit account BEFORE you enter you card information and pay the invoice. If you pay the invoice before setting up the account, you will have to wait 2 months for your next scheduled invoice to be sent to you before you can try to sign up for autopay again!

**Please note that if we have to make changes to your invoice after you have already set up autopay such as: changing your email address, your name, or your total invoice amount, autopay WILL be cancelled and you will need to re-activate autopay when you receive your updated invoice.

Let's get started:

1. Open the invoice email sent from Wagon Wheel Waste LLC 

2. Click the "Review and Pay" button. (if the payment screen will not load, please try opening the email in Google Chrome, as it is the most reliable supported browser for QuickBooks software).

3. Select the "set up autopay" link on the bottom of the screen above the "Pay" button (it will have a pink icon next to it that says "NEW") if you are on your mobile device it may appear at the top of the screen instead of the bottom.

4. Click "Sign in to Set Up" button

5. Click on the "Create an Account" link at the bottom to create an Intuit account. Create an account by entering the information it asks for. (Please note that this is an Intuit account and you may already have an account associated with your email if you use Intuit Mint, Quickbooks, or TurboTax. If so, you will need to sign in with that account instead of creating a new one. If you have forgotten your password, click the "text a code" button or "sign in a different way" button.)

6. Once your account is created, you should be re-directed to the payment screen again. Select your preferred payment method and enter your card or bank information. Do NOT click "Pay". You must first complete step 7 below.

7. Check the "Turn on monthly autopay starting..." box above the pay button

8. Click the "Pay" button

You're all set!

Auto payments deduct from your account 3 days before the due date of the invoice. All invoices are due 14 days after the date they are created/sent.

Select the Manage Payment link in the autopay confirmation email you are sent each billing cycle to update payment info. 

If you want to make a change you can cancel the autopay and set up a new autopay with different card details.

If a payment is declined, you will receive an email telling you that the payment didn’t go through and that you need to make another payment. After you update your payment info, the payment will be taken immediately.  You can choose to re-enroll in Autopay with the updated payment information at this time.

Autopay WILL be cancelled if we need change any of the following on a recurring invoice that autopay has already successfully been set up for:

• Total amount
• Frequency
• Terms
• Payment options
• Email address
• Customer name

Your will receive a cancelation email for future autopay transactions and will need to set autopay back up when you receive your next invoice.

You can cancel autopay by selecting the Manage payment link in the autopay confirmation email you are sent each billing cycle. You will need to sign in to your Intuit account and then you can select Cancel autopay.