Autopay Frequently Asked Questions

 You will be able to enroll in autopay once you receive your first regularly scheduled invoice. This invoice will contain a link to your customer portal, where you can easily set up the service online. Alternatively, if you prefer, you may also set up autopay over the phone by contacting our office.

Once autopay is activated, your payment will be taken automatically on the due date of each invoice. It's important to clarify that while the autopay interval may display as "monthly" due to our billing unit structure, your card will only be charged with each new invoice that is created, which occurs every other month.

 Auto payments are deducted from your account bi-monthly on the due date of the invoice. Please note that all invoices are due on the 15th of the month that the invoice is created and sent. 

To update your payment information, please select the Manage Payment link located in the autopay confirmation email you receive each billing cycle.

If you wish to make a change, you have two options:

1. You can cancel the current autopay setup and create a new autopay enrollment with the desired card details.

2. Alternatively, you may call us directly, and we will be happy to assist you with the update.

If a payment is declined, you will receive an email telling you that the payment didn’t go through and that you need to make another payment. After you update your payment info, the payment will be taken immediately.  You can choose to re-enroll in Autopay with the updated payment information at this time.

Autopay WILL be cancelled if we need change any of the following on a recurring invoice that autopay has already successfully been set up for:

• Total amount
• Frequency
• Terms
• Payment options
• Email address
• Customer name

Your will receive a cancelation email for future autopay transactions and will need to set autopay back up when you receive your next invoice.

You can cancel autopay by selecting the Manage payment link in the autopay confirmation email you are sent each billing cycle. You will need to sign in to your Intuit account and then you can select Cancel autopay.